Faq

 

We have answers.

 

What types of payment do you accept?

We currently accept Mastercard, Visa, and Paypal. 
 

What is Grosche’s warranty policy?

We offer a one year warranty on any manufacturing defects. Breakage on glass due to use or mishandling is not covered by this warranty. Our borosilicate glass is guaranteed to never get cloudy, therefore we offer a lifetime warranty against this issue.If you have any other questions or concerns please feel free to contact us! 
 

Where can I find your products?

You can find Grosche products at online retail stores such as Amazon.comAmazon.caAmazon.co.ukThe Shopping Channel, and Shop.ca. Our products are also found in brick and mortar stores across Canada and North America, such as The Hudsons’s Bay Company and Home Outfitters in Canada, and Bed Bath & Beyond in the United States. Our products are also sold in hundreds of independent kitchen, home, and tea and coffee stores across North America. 
 

I lost my manual! Can you send me a new one?

Even better: You can find digital versions at our Support page to download at your convenience. 
 

Do you have replacement infusers, lids, or other parts?

If you can’t find what you’re looking for at our Accessories page, feel free to get in touch either by phone or e-mail through our Contact page, and we will be happy to help you out. 
 

What is borosilicate glass?

Borosilicate glass is a specially formulated glass that is normally used in hospitals and laboratory environments. It’s favored for its resistance to heat and thermal shock, making it the safest material available for glass teapots. Our borosilicate glass is guaranteed to never get cloudy, even after years of use. 
 

How can I recycle my products?

We do our best to produce products that can be recycled at their end of life in municipal recycling streams. For example materials we use include glass, which unless broken, is recyclable and often accepted. Poly propylene #2 plastic, stainless steel, paper for packaging, all materials that can be recycled. However, if you have a product that cannot be accepted at the end of its life, please contact us to send us the product and we will be happy to recycle it through our facilities segregated recycling program at its end of life. Products that are new and unused, or slightly used, or unwanted gifts, or have packaging blemishes or other damages can be taken back to recondition and sell as refurbished products at a discounted price. We do not sell used product components in refurbished, but they may combine returned parts and components with other new components that we have to produce a refurbished item for sale in our outlet section. We are happy to take such items back to extend their lives and keep waste out of landfills and allow usable materials to benefit users. 
  

Can I use my Grosche Tea Pot on a stove-top?

While borosilicate glass is indeed heatproof, we do not recommend using our teapots on the stovetop due to their fragile nature. 
  

How should I wash my teapot?

Although the glass itself is top-rack dishwasher safe, sometimes other items in the dishwasher can knock into and damage glass items. To avoid this, we recommend gently hand washing the items after use. Always remember to immediately towel dry all metal items as they are not intended for wet use or conditions.